QUALITY IN HEALTH CARE – DEFINITIONS AND MEASUREMENTS

Abstract

Quality is an important part of our lives. Everywhere in the world people are looking for quality products and services. In most countries quality health care is a human right. If quality of health care services improves, productivity increases, costs decrease and better services would be available for patients – clients. All of these factors do improve organizational performance and provide a long – term working relationships for providers and recipients of healh care products and services.